Cleveland, Nothing but Problems: Customer critique of warranty, manufacture quality and service of Cleveland CycleWerks (CCW), Tha Heist

Nothing but Problems: Cleveland Cycle Werks (CCW): Tha Heist (Limited Edition Model #12)



Seeing how spring and motorcycle season is around the corner, I know people will be pumped up for motorcycle buying season. I promised myself last year to publish this article in 2014 spring season.

This post is a summary of my experiences and opinions of the quality (or lack thereof) of CCW manufacturing, distributing of their product Tha Heist, AKA Mr. Gutsy. This awesome looking bike is not so awesome. I was so disappointed with the warranty, service, and quality of the product. Here is a summarized story of my experience and bold opinion.


After owning a CCW Heist for only a month with about 1200 kms on the odometer my bike is nothing but a piece of junk that looks beautiful. It rides great when things are not falling off the bike or when it is in the shop.

After joining several CCW forums on social media sites I have found a trend of experiences from a collective of customers who are not happy with CCW products or the treatment they are receiving from both the dealers and distributors of CCW products in Canada and in the USA.

Purchase Date: May 09, 2013


I first seen Tha Heist advertised on the internet as being advertised by the local dealer in Prince George, BC, at Summit Power Tools. I rushed down to their shop to see this Bobber. I have always wanted a Bobber. My favorite bike is a Triumph 1960/70s Bobber.

2012-06-26 00.13.56

(This is a picture of fritz’s bike from PGVMCC)

I once set out to make a Bobber but with limited mechanical skills, time and resources I decided against it. Then all of a sudden Tha Heist came available and it is an aesthetically pleasing machine. It is the nicest factory bike I have ever laid my eyes on.

2012-06-26 06.54.43

I began to do some research and found a couple of seemingly minor issues with the bike. Specifically it was about the fork seals. After talking to the sales rep at Summit Power Tools in Prince George, BC, he assured me that this new model was up to par and that the failing fork seals would not be an issue.

The dealer told me he wanted to buy one for himself but he did not order enough. He said that they are selling so fast it is crazy. He also indicated that the any other issues that arise would be covered by warranty within the first year. I decided to pay for the bike and take it home.

I was ecstatic.


…but then the troubles started.

May 19, 2013, email to Summit Powertools from Daniel Gallant:

(*edits have been made to my emails because I had several spelling mistakes due to writing emails on cell phone)

Hey Steven

This is Daniel I bought the heist from you.

I have gone over more of the bike last night. There are things I noted and want to inquire about warranty please keep in mind the bike has only been in my possession for a week.

1) front fender is rubbing on front tire. The fender is warped I believe and there is no fixing it. I tried several things (to resolve this issue) and this is warranty issue.

2) the accelerator cable is already frayed and worn out (was actually wrecked by a pair of pliers which was very obvious) and is going to break soon. (Bike) has under 500 km on it

3) speedometer does not gauge speed and odometer turns over even when idling sometimes

4) control panel on throttle side slides around and is not locked I have tightened it. Finally after being frustrated, I found (a hole) inside the (handle) bar for a plastic (or metal) stud to go into, but there is no stud (and) cannot see a break. So housing needs to be replaced

5) brake line bracket off front fender has an extra part. I am unsure, but it looks to me like that was intended for speedo cable and if so is missing the bracket for the speedo cable side.

There are few other minor things I am not happy with and worried about the mechanisms. I am asking you to reply to this email to confirm receipt. The distributor should be informed immediately, is what my CCW contact told me.

I do want these issues resolved. I love the ride and style (of this bike) but some of these parts after 1 week are breaking down. That is unacceptable. I know for you this is a new bike to sell. So lets work together here.

Now we have documentation started. I have spoke to several people in Canada who have purchased Tha Heist, and are experiencing same problems with speedo, fender and control panel. The dealers they dealt with have ignored them and pushed them aside. I am confident you will not do that.

I love the bike but with these issues, I would entertain returning the bike. The quality (or lack thereof) here is unacceptable. You had mechanics put bike together and I trust they did things correct. Thus, deductive reasoning informs us that this bike has a few crappy mechanisms that would cost me more money to replace with better quality parts. After doing the math I would be further ahead to buy another bike.

I request you respond to this email with a solution within next seven days. Thanks for your help.


Daniel Gallant

May 19, 2013, Follow-up email:


Just noting an amendment to my last message, after reviewing brake line and speedo cable the part I thought was extra is not, and does belong where it is. But it seems maybe one of the bracket pieces for speedo side of cable may be missing. The parts assembly I am looking at, has the parts on the bike but not exactly as shown as the assembly map. Nonetheless it is still an issue but not exactly as I noted.

The only way to correct the fender issue is by cutting the front fender as it sure looks warped, the fender not the bracket. There is going to be at least a couple hundred bucks for parts I need already. Please let me know what you think we should do here. The bike has a 1-year warranty and the fact it needs parts already is not ok in any way shape or form. It is just a matter of fact. No hard feelings. But I know through dealing with corporations this stuff needs to be documented, plus I am leaving town with my bike for a couple of weeks. So emails will be easiest communication. I can send you a link to the parts I need and the prices if you wish; then perhaps the distributor can provide those to you.

If I have to bring my bike in and leave it at the shop for any period of time; I will request a refund so I can purchase a new bike that does not need parts so soon. It is these darn cheap plastic and basic maintenance parts that are creating a trouble. Unfortunately you and I are left to manage this mess.

For your information I have been compiling a list of issues new Heist customers/owners are having both with parts and dealers…its crazy!

Same issues I am having, of course minus the dealer issues (in my case). They are all on the limited version, but definitely as I collect more info it will be the other bikes as well. I am scared of these carbs now because of the plastic mechanisms.

Please let me know of anything you need (from me) to resolve this issue.

Anyways I won’t bother you, but please confirm receipt of emails and reply within a week. I will note and send any other ongoing issues that arise this way it can better inform me as a customer and keep you posted as a dealer so you know what to expect to hear from other customers.

Daniel Gallant

May 20, 2013, Reply from CCW Dealer Summit Powertools:

Hi Daniel, thank you for letting me know your concerns and issues with the Heist, as a new dealer to this product we need to know the issues that we are going to come across as we move forward. As a CCW dealer I will defiantly be taking care of the warranty issues with your bike, I do however have to have the bike here to do warranty work and order the appropriate parts for the bike. Because we, Summit Power Tools, have the authorized techs to do the warranty work, we have to have our tech diagnose the problem in our shop to be able to get the warranty parts and labour from CCW. If you cannot leave the bike here for more than a day, we will find what all we need to order and you can then take the bike until we have the parts here, then you can bring the bike back to have the parts changed. However we have been reassured from our distributor that parts should be no longer than one week away from ordering.

Thank you


May 20, 2013 Reply From Daniel Gallant:


Then I should bring the bike to you asap because I must leave the province very soon.


Daniel Gallant

May 20, 2013 reply from Summit Powertools:

Absolutly, sooner the better, thank you. We are open 8am to 5pm tues to sat.


After I took the bike in for repairs, which took two days in the shop, I came and picked the bike up. The dealer informed me that the odometer was jumping only because the bike had so much vibration. This comment of course pissed me off, the bike is a 230cc; there is nearly no vibration! The fact that they said this little 250cc had enough vibration because it was a rigid frame is a joke. Moreover, I have friends with rigid frames and the parts don’t fall off because of road vibrations neither.

I was also told that the clutch squealing (which was not in the above emails) was horrendous at times. He told me that it was a new bike and they will do that. I did not respond because I did not want to tell him he was full of shit. I could already see a mountain of trouble with this CCW product coming.

After riding, I of course had to email him with an update on the issues.

May 23, 2013, Email from Daniel Gallant:


Hope your week is well. Thanks for getting on those issues for me. Just letting you know The speedo is even worse now.


May 24, 2013, Response from dealership: Summit Powertools:

I’ll get a new one on order. Thanks

Part III

Now the problem with this last email is that the dealer never ordered the part until a week later; which is confirmed by the dealer representative at Summit Power Tools. I then leave town to Edmonton, Alberta, in order to do a course to prepare for the LSAT because I plan to go to Law School.

May 30, 2013, from Daniel Gallant:


I am currently in Edmonton.

I am wondering if speedo has arrived yet or not.

Also there is an issue with bike. It won’t start. Battery reads as charged. I can boost bike no problem. Is it possible that is the charging system or definitely a battery issue?


Daniel Gallant

May 30, 2013, reply from dealership: Summit Powertools:

Is it turning over? And no I have not received the speedo yet I just ordered it last night.



This is where I started to get real frustrated. This CCW product has just over 500 kms on the odometer and is already starting to leave me stranded on the side of the road.

By this time as well I had been posting my experiences on a social media group called Tha Riders. I was booted out of the group and blocked because the people were angry that I was being so explicit and repeatedly venting my frustration with this product and customer service.

June 4, 2013, email from Daniel Gallant:

Hey Steven,

I had to buy a new battery and it is running currently but does seem like it may be charging issue as the new battery seems to be losing juice but of course I won’t know for a bit longer.

I arranged for another dealer here in Edmonton to look at charge system, but I am advocating this be done at no cost. This dealer had a concern about how my forks were filled with too much oil. He said definitely the stiffness in comparison to their bike is that they (the forks) are either over full or they are filled with to heavy of oil. I have appointment to get that serviced as well. I am advocating to have that covered by warranty. Please let me know a.s.a.p. what oil was used for forks or if they were filled up to specs. I have found a group of Tha Heist owners who are compiling  their experiences which include failing forks and drive bearings  and bolts sheering off that cause near miss accidents.

From the information I have collected it has been reported (to me) that CCW blames the PDI and the PDI (dealer) blames the company. This pattern across Canada and USA, which has me overly concerned with just cause and valid evidence including videos photos and documented stories.

As well my ongoing mechanical issues leads to the point that I am confused as to how a battery can die out in three works. Perhaps another sign of failing parts.

My speedo has increasingly got worse. Now the needle is busted in pieces.

There has been a light that has fallen off as well. I know your dad said that the odometer turning while not in motion is due to vibration. But I really don’t think that this small 250 would do that. There are many hard tails out there that DO NOT have all of these issues.

After the amount of failings with this bike I am thoroughly disappointed (after all of these issues).

I love the bike and aesthetic. But with these problems and the info I have acquired since my purchase I am actually scared of riding this bike. So this is my second request that you as a dealer to consider a refund. I don’t want to be injured by failing parts. I should not be concerned while operating a machine like this.

I know you are not happy with how this has turned out as the tension seemed very thick last time I was in the store, which was very different than when I bought my bike.

I know you’re a business man in a small city and you have a great reputation. I am also a strong local advocate and have a local presence with legal matters in Prince George on other issues relating to social justice. I believe together we can do what we can to resolve this issue.

I am thoroughly concerned about this product and with some basic research time one can find all of these issues online. Since this is CCW’s biggest year more issues are reported near daily. There are a group of CCW customers who are concerned for their safety. I am one of them. Selling the bike is not an option for two reasons 1) I would not sell a product I dont trust 2) I would lose a lot of money

Please contact me as soon as possible about options here as resolve. Also please let me know answers to the above questions about ongoing mechanical issues with my bike, which is causing us both headaches. A headache that has cost me 4500.00$


Daniel Gallant

June 10, 2013, reply from dealership: Summit Powertools:

Hello Daniel, your bike is still on warranty so if your have issues bring it in. If you want a refund we can work something out for sure. Thanks talk to you soon.

June 10, 2013, response from Daniel Gallant:


I will hopefully be back in Prince George within the next week. I am ready to do full refund surely. Let me know then we do not have to worry about anything else and I will bring the bike back to you and you can prepare things on your end to have cash on hand. I will ensure I have transfer papers signed. This bike rides great and is fun to ride but has way to many avoidable issues through manufacturing and so forth. I am disappointed but also ready to move on from this bike. Please confirm that you are prepared to give a full refund and I will come back to PG as soon as possible.

Daniel Gallant

June 10, 2013, response from Dealership: Summit Powertools:

Hi Daniel

I cannot give you a full refund, you have kept the bike for to long and put on more than just test ride worth of KMs. I will need to go over the bike and inspect to come up with a refundable amount.

Thanks, talk to you soon

June 10, 2013, reply from Daniel Gallant:


First off any thing less than full refund is unacceptable; especially since I made the suggestion after I first bought the bike when it was within the stipulations you just suggested.

Secondly, you indicated you personally wanted to buy one of these bikes to ride around town for the shop advertisements; there is no way you are using me to get the bike cheaper after making money off me as a customer.

Third this bike was purchased in the standard context of good faith under civil and commercial law. The bike’s manufactured parts have been problematic and so has pdi, which is a paid service.

I understand this is as much of an unwanted headache for you as it is for me. However, you made money off the headache I purchased.

Since you brought refund as a viable option I will opt to suggest that we seek legal mediation on this matter before looking at any further options.

Of course I am riding the bike I paid for it. If you want me to cease riding the bike now for a full refund. By the way the odometer says its been riding 20 kms. Thus you could technically give me a full refund. This just got a lot more complicated for us both.

I prefer to keep this dialogue in writing as the purchase of this bike seems to be filled with glitches. documentation is necessary.

I ask that you take time to reconsider a full refund and reply to me within the next 5 business days.

I will bring the bike to you if there are any further issues. Currently i am waiting to ride the bike after having it in a different dealer and to the distributor for repairs.

If you are not willing to do the refund, we will look at other options. I have already consulted resources and this does fall under an ability for full refund. However I am open to suggestions. Till then i hope your well.


Daniel Gallant


Canadian CCW Distributor

In addition to the top conversation I also had this following conversation through email with the Canadian distributor Visionary Motorsports, who are labeled as CCW Canada.

May 20, 2013, to CCW Distributor in Canada: Visionary Motorsports Webmaster from Daniel Gallant:



I am writing you today with problems with my Heist. I have discovered that I am not alone with issues with my Heist.

I have gone over more of the bike last few days. There are things I noted and want to inquire about warranty please keep in mind the bike has been in my possession for only a week.

1) front fender is rubbing on front tire. The fender is warped i believe an there is no fixing it. I trued several things and this is warranty issue

2) the accelerator cable is already frayed and worn out and is going to break soon. Has under 500 km on it

3) speedometer does not gauge speed and odometer turns over even when idling sometimes

4) control panel on throttle side slides around and is not locked i have tightened it finally after being frustrated i found inside there is whole in the bar for a plastic stud to go in but there is no stud cant see a break. So housing and panel needs to be replaced

5) brake line bracket off front fender was bent.

I do want these issues resolved. I love the ride and style but some of these parts after 1 week are breaking down and I am actually fearing to ride my bike now after reading several stories online of daily parts. I also have contacted Heist owners in Canada who have had issues with dealers that go unresolved. This is unacceptable.

I love the bike but with these issues I would entertain returning the bike. The quality here is unacceptable.

I request you respond to this email with a solution within next seven days. Thanks for your help.

Daniel Gallant

May 21, 2013, reply from CCW Canada Distributor: Visionary Motorsports:

Good morning Daniel,

Thank you for your e-mail, you’ve provided us with some key information and we greatly appreciate your enthusiasm for the bike.

We will have someone in our technical support department call you shortly.

Please provide us with your full serial number along with the dealer whom you purchased this from.

Thank you,

CCW Canada

May 21, 2013, reply to Canadian CCW distributor by Daniel Gallant:


Thank you for your quick response. I had sent the dealer an email as well as your distributing company. the dealer did respond last night. I brought the bike into the dealer this morning. They indicated they spoke with CCW, whether that is your distributor or CCW directly and will address all warranty issues. I appreciate your immediate support.

The name of the dealer is Summit Power Tools in Prince George BC.  Steven is the contact there and has indicated he will resolve the issues.

Does your distributing company also carry parts for Tha Heist?

If so there are a few after market parts I would like to order and would also like to order extra cables because the stock cables have already had issues, perhaps is merely a flaw in a single item or potentially just a result of the manufacturing. Lastly, the carb mechanism are plastic and I am wondering if metal components are available?

If you need any more information please contact me at your earliest convenience.

Daniel Gallant

May 22, 2013, reply to CCW Canada Distributor: Visionary Motorsports, from Daniel Gallant:

The dealer took care of my concerns up to this point. Thank you.


Daniel Gallant


At the beginning of June I had finally called the distributor. This was there response:

June 3, 2013, email from CCW Canadian Distributor: Visionary Motorsports:

Good afternoon Daniel,

As per our conversation, I have attached your proof of warranty registration which shows that your bike is brand new and still under warranty. I have also included a copy of a blank warranty registration – the below part states all that is and isn’t covered under warranty for your bike.

As for your Owner’s Manual please see the attached.

For parts listing we have the below website set up for dealers so kindly be aware pricing is off as this doesn’t include, GST/HST shipping or handling. This will give your breakdowns for parts that you are looking for

Our tech Mark may be contacted to discuss and approve any warranty issues you are having, Mark’s e-mail is:

I hope this helps & please feel free to contact us should you need anything else!

Jennifer Hartley

Office Manager

100, 17612 – 103 Ave, Edmonton, AB Canada T5S 1J9

Toll free: 1-866-601-7433 /

June 4, 2013, email to CCW Canada Distributor: Visionary Motorsports:

Mark and Jennifer,

I am writing you with an update of issues with bike. I know that you received my first detailed email about troubles I had with CCW Tha Heist in the first week after I purchased the bike, as I confirmed that with Jennifer.

I am currently in Edmonton with my bike. I purchased in Prince George. The dealer in PG did address the first issues mostly with two exceptions. 1) the speedo was not replaced but was reconnected. It was worse than previous. Now the needle has broke into bits as well. 2) the frayed accelerator cable was not replaced by dealer, rather I was informed they ‘snipped off’ the frayed ends.

Since these first set of concerns my bike broke down. From some simple checks it seems the brand new stock battery died in under 3 weeks and 900 km. Thus, the Edmonton dealer (because that is where I am) could not get a new stock battery. I had to pound pavement for a whole day to find a battery that fit. I paid for a new battery. It does seem like an electrical issue because sometimes the starting is very weak. So far it does not seem to be a charging system issue.

Also this week I had a reflector fall off the bike and my light assembly fall apart. When I bough the bike from PG dealer I was told to give the bike a ‘once over’. It is now turning into checking every nut n bolt before I ride anywhere. I do not know if this is a PDI, Assembly, or manufacture issue.

As well the Edmonton dealer informed me that my forks are to stiff as I compared this to their bikes in shop. The Edmonton dealer informed me that most likely this was due to too much oil in forks or to heavy an oil. I do not know the reason but compared to any bike I ever rode (and that is many) and compared to other identical CCW products mine seems very different. The Edmonton dealer stated they will be billing me for any and all work to this bike because they are a busy shop and if another dealer messed up the PDI it is not their problem and the warranty was voided. After I spoke to Jennifer yesterday I informed the Edmonton dealer of my discussion with her and the costs of warranty labour should be covered they informed me they do not agree and will look into this with the distributor and they then hurriedly said they will get back to me as if I was annoying them with piddly problems. It seems that when broaching both of these dealers thus far with mechanical issues and concerns the standard of practice is unwelcoming me as a customer. This is unacceptable and is a breech of warranty contract.

I have discovered several issues other CCW customers are having in western and eastern Canada with the product both because of PDI and mechanical quality. I am a graduate studies student and bought this bike in good faith.  In the USA there are several mechanical failings that are of grave concern.

I brought these issues forward to the dealer I purchased from and now has resulted in unwelcome treatment and safety concerns with my product purchase, Tha Heist. I have asked the dealer to refund me for this bike because there are so many issues in such a short period of time. I know this is very unlikely, but to be fair to me as a customer with all of these issues I think that is a fair resolve. I was misled by the quality of this bike to some degree. Also I was misled by the dealers representation of the mechanical integrity of their work. As minor or minimal as that may be this is unacceptable. I have been documenting all of these issues. I am confident after talking to Jennifer yesterday these issues will be resolved. I can appreciate CCW is a new product and has some bumps on the road, but this is not my issue to resolve and having to push so hard to get the attention this bike needs is unacceptable and is a breech of sales contract.

I love this bike’s aesthetic. So do many passer-bys. But because of the failing parts I do not have a confidence in the quality of the product. Due to other likewise customer purchases this year in both Canada and USA that have reportedly resulted in many near misses I do not have confidence in the bikes safety. Others are having similar problems with customer relations both in Ontario and Manitoba with dealers who refuse to help them. Meanwhile the failing parts are not only going to continue but will progressively get worse. Jennifer at Visionary has been more than helpful. I hope that you all can do something to resolve my issues but also do something about the quality of customer service several of us customers are having to deal with. As well the quality of some of these parts. For instance I have read about nearly a dozen people with recent purchases whose speedos do not work at all.

I had high hopes for upgrades and modifications but it seems I cant even get this bike to maintain a steady state as a platform, which is not acceptable.

Daniel Gallant

June 4, 2013, email response from CCW Canada Distributor: Visionary Motorsports:

Hello Daniel, I am not sure why you seem to be getting the run around with these issues. First off we are not in the habit of denying warranty to anyone, your issues sound legitimate and are warrantable. Next we are right here in Edmonton as well and we do have the stock batteries in stock, so there is no problem getting one of them. As far as all this negative press you seem to be finding, I would be interested to see this because as I stated earlier, we are not in the habit of denying warranty. The truth is those bikes run strong and are awesome machines, I’m sure if you look you will find many more positive review than negative. Remember also the complaining society we live in, people want to purchase the cheapest thing and expect it to outperform and outlast the most expensive thing.

As for your bike we cannot refund your money as we did not sell you the bike. What we can do is repair the bike for you. If you round up that bike and get it to us, we will return it to you as it was intended to be and how you should have gotten it in the first place. That is an awesome bike and you will be proud to own it when you get it back from us.

Mark Fedorvich

Technical Support

Visionary Motorsports

Phone: +1-780-487-7223 (Ext: 113)

June 4, 2013, email response from Daniel Gallant to CCW Canada Distributor: Visionary Motorsports:


I am unsure why I am getting the run around as well. I am sure your distribution company has a good reputation. I am not claiming you are denying warranty issues. I am surprised to hear you have stock batteries because the individual at Ames that booked me said you did not have any, he said there were none. I talked to him once in the morning the other day and again in the late afternoon; that was yesterday. Also he indicated that the batteries had no warranty, and fair enough, but after 3 weeks if the battery fails in my experience that is probably charging system or other electrical issue causing a short which could be a number of wiring issues. This would not surprise me at this point given the fact that pieces keep falling off the bike and coming loose consistantly, and already a major issue with electrical system; perhaps its a fluke and is a cell problem.

There are several locations of the social networking about Tha Heist and Misfit which include most major social network platforms. At this point I am not comfortable offering exact locations of those sites and networks because of the fact that we are compiling a comprehensive list to offer the Canadian distributor and CCW as a whole currently. We figure several of us having the same consistent issues will be better delivered. This will also allow customers to have a better voice than individually. As a published author and host of a high traffic blog in Canada, USA, and Europe I am holding off on publishing any issues as I am having in order for you as the distributor to resolve these issues. Again I do love this bike and do not want to get rid of it. I am just so frustrated with the amount and type of problems I am having after spending 4500.00 not even a month ago.

You are correct these motors have a good reputation and the frame is absolutely good. There is a pattern of electrical issues, fork troubles, sheered bolts, and troubles with PDI; by trouble with PDI I mean parts falling off the bike shortly after leaving the dealer.

As for the reviews, before I purchased the bike I found very little for critiques about these bikes. All of the main reviews were decent. That is what led me to purchase the bike. Test drives with bikes that are of a marketable standard is different than the experience I have had and the experiences of several others I have talked to at this point. I have been going out and finding more people lately. I will continue to do this. In our ‘complaining society’ as you stated it we know the only way to be heard loudly is through collectivity. I am well versed with this fact as I am a prominent national leader in several fronts pertaining to social justice issues. Perhaps I will at this point disagree with your position on what qualifies as a ‘complaining society’ and flip that around to point out that all to often corporations and policies step on people in subtle forms of abuse.

As for your comments on “people wanting to purchase the cheapest thing and expect it to outperform the most expensive thing” I must conclude that you are referring to the CCW product in question. I did not purchase this bike because it is cheap. I purchased it because I planned to build a bobber at the end of my Masters degree. Now that I have been contracted by the federal government after completing masters degree, which happened to be timely with the availability of CCW in Canada I purchased a bobber…not a cheap bike. I feel somewhat insulted by this line of comments from you as a representative of the distributor.

In regards to refunds, I never requested you as a distributor to refund my bike. I merely mentioned that is how much faith I have lost in this product and am bothered by the treatment I received from your dealers, as there are three others in Canada facing similar situations. One of which is already in motion of legal consult. I have encouraged this person to go through similar process I am going through to ensure all of us find appropriate resolve that you are legally bound too.

I am sure if this bike is delivered to me in the manner it was intended to be I will be a happy camper. I am in Edmonton until the 10th of June then I return to Prince George, and then I am off to the island. I plan to take my Heist with me and hope that I can encourage people to buy the product as opposed to some of the honest dialogue I have had with dozens of people thus far relating to my experience thus far.

I look forward to being a proud owner of Tha Heist.

Daniel Gallant

June 5, 2013, email response from CCW Canada Distributor: Visionary Motorsports:


I am happy to hear you love your bike. Before I get too far in about the

bike please let me apologize for anything I said that may have offended you.

I meant no malice to you what so ever or to anyone else with problems. I was

simply stating that a lot of people complain unfairly and have unreal

expectations of things. I make this comment solely based on internet forums

that I read and not specific to tha heist. An example of this is, the scion

IQ forums. I bought a new 2012 Scion IQ and I love it. This car is the

sweetest little ride money can buy in its class however people complain to

no end about all of its trimmings like the interior and the material pattern

on the seats. It sickens me the way they beat the car up about this stuff

when it is clear that the company was trying to put out an affordable

automobile. Many of the complaints make comparisons between this car and

much more expensive cars, it is simply not fair comparison. Another example

is and you have likely seen this one yourself, the youtube shootout between

tha heist and Japanese bikes. They beat up the bike over it ride comfort

when it is a rigid frame chopper and the others are cruisers with full

suspension. Is that fair comparison?

I would also like to clear up my comment about cheap a little. First off I

did not mean tha heist because I would not consider tha heist inexpensive,

as you well know $4500 is a good pile of cash. We sell the Linhai product

line as well and one of the units is the 260SE which is actually marketed as

Canada’s most affordable atv. You would not believe how many people buy this

to go riding with their friends who ride 800 and 1000cc can-am atvs. After

that they are angry that the unit could not keep up or climb as big hills.

The 260 has 21 horse power and travels at a top speed of 60kph, the can-am

has 80 plus horse power and can go over 120kph. This type of customer is

expecting the best when they paid for the least. This one particular product

is a bare bones model that lives up to and exceeds all of its advertising

boasts, now I can sympathize with a customer who has been lied to and told

it can do everything perfectly with power to spare that is different. So

this is all I was trying to say pertaining to negativity on forums. Again I

apologize if I offended you, that was not my intent.

I want to make sure your unit is correctly fixed and after that time I would

like to reset your warranty so that you get to receive and experience the

purchase of your motorcycle the way it should have been. It troubles me

deeply when customers are not treated properly and trust me, the dealers

that you have dealt with will be approached about this. I respect that you

do not want to share your sources of complaint about the product but please

when speaking to these ones affected with issues, let them know to contact

us the same way you did so we can fix their issues. I can tell you for a

fact that I have never ever denied one claim for these bikes and I have not

received a lot of claims.

If our product has a weakness we do want to fix it. We are not only selling

units and then running, we build product lines. We are always making factory

improvements and we support our product. Please be sure to spread the word

on that. Please have the three other individuals with issues contact me, I

will sort out their issues. We can only help when we know about an issue.

As for your battery, even though they are not technically warranty, they

still must work so a unit as new as yours would of course be covered. If I

bought a new motorcycle and the battery failed shortly after purchase you

can be sure I would want warranty. Both dealer you have dealt with have

asked for and received batteries on warranty many times.

Please contact me to arrange the work on your bike. My number here is

1-866-601-7433 ext 113

Mark Fedorvich

Technical Support

Visionary Motorsports

Phone: +1-780-487-7223 (Ext: 113)


I called Mark back and arranged to have Visionary Motorsports (CCW Canada) come to my brother’s house and pick up the motorcycle. They brought it back to me by the end of the day. I was impressed with that service.

I was told that most of the bolts had been re-tightened with lock-tight and that they replaced the control panel, accelerator cable and found a crack in the throttle grip tube so they replaced that as well. I was happy. Mark said if there were any further issues to let him know a.s.a.p.

I did not ride the bike for a couple days as it rained in Edmonton. After a few showers I noticed the bike was already starting to rust. I usually keep the bike indoors but the shop was full with a car and boat that were being worked on. I have never seen a bike rust in the matter of three days; especially a brand new bike.

June 11, 2013, email to Visionary Motorsports (CCW Canada) from Daniel Gallant:


I just took the bike out for first time. After 10km there is a major power failure with bike. Now I am left on side of road trouble shooting a brand new bike after getting it repaired yet again. Never have I had such a headache with a piece of machinery, especially a brand new bike.


Daniel Gallant

June 11, 2013, email to Visionary Motorsports (CCW Canada) from Daniel Gallant:

Mark and the visionary team,

So far i have found an additional broken part for safety switch on kickstand. The plastic part has busted, in addition the whole switch is loose and nearly falling off. I will keep you posted as I am stranded with bike yet again. This is three times in a month this bike has failed, along with additional issues. This us unacceptable for a month old bike and so few kms. Please get back to me asap.


Daniel Gallant

June 11, 2013, email to Visionary Motorsports (CCW Canada) from Daniel Gallant:

Hey all,

I found yet another issue, the bike ground is loose, it was not loose before Mark picked up the bike.

Also the key ignition switch seems to be loose yet again. The dealer in PG already repaired it once.

I will send further documentation as I am trouble shooting this bike on side of the road.


Daniel Gallant

June 11, 2013, email to Visionary Motorsports (CCW Canada) from Daniel Gallant:

Hey all,

I got some good news and more frustrating news. Good thing is I got bike going again. Bad news I have found several parts loose since getting back from Mark.

The battery box lid was not tightened and one bolt fell off while driving. Battery posts were not tightened. Main ground on bike was loose. Forward controls on bike came back loose.

I am seriously concerned about who was working on this bike. Prior to going to visionary these parts were solidly attached. Why is it this bike is like this when returned?

I am confused about how this happens. I hope someone from visionary calls me asap.


Daniel Gallant

June 11, 2013, email to Visionary Motorsports (CCW Canada) from Daniel Gallant:


The forward control bolt pin tightening nut was loose. I went to tighten the bolt pin for the forward controls and the bolt broke. I barely attempted to turn the bolt and it sheered off.

I was seriously trusting that this bike was going to be returned to me in the condition it was supposed to be in as promised by Mark.

What am I to do here?

Please help resolve this headache that cost me 4500$


Daniel Gallant


The end result was that I got a full refund due to quality issues with warranty, service, and parts. Overall I was gravely disappointed and would discourage anyone else from buying these products based upon my personal experience. I have since met many others through social media that have had similar experiences; thus, it appears that there is a pattern of similar situations such as mine.

IMG_0876 (1)

No more Mr. Gutsy


Article updates:

March 3, 2014 12:00 pm

I received a message today from CCW Australia-New Zealand.

Screen Shot 2014-03-03 at 12.21.48 PM

They have threatened me with a defamation lawsuit. First here is the response from CWW Representative in Australia and New Zealand.

Screen Shot 2014-03-03 at 12.28.59 PM

Here was the first message I received from CCW representative.

Screen Shot 2014-03-03 at 12.17.15 PM

Note that the company representative makes two distinct claims:

1) that Harley Davidson is comparable in poor service

2) that CCW Canada has major issues

I wonder what both CCW headquarters and CCW Canada would say about this. Moreover, I wonder how the Harley Davidson Reps will respond after I contact them and tell them that my blog receives up to 2200 reads per day. Of course being the diplomatic person I am, I responded to this message:

Screen Shot 2014-03-03 at 12.17.01 PM

The representative then went on to threaten me with a defamation suit. Well that gives me all the more reason to contact my friends at Harley Davidson.

Screen Shot 2014-03-03 at 12.16.51 PM

I welcome all comments and threats so I can show how this new emerging company, which I have had nothing but problems with, will attempt to bully me for speaking about my actual experience.

Added Update March 13, 2014

The unprofessionalism of CCW does not seem to cease. Due to the blog comments below this article, the owner of CCW expresses his passive aggressive anger against a former customer who has yet to have his situation rectified. As the owner of CCW has reiterated he feels that since I was given a full refund I should not critique his company. Interestingly enough he attempts to shut me up, while attacking other customers who expressed their experience. A sad display of online bullying and unprofessionalism.

Screen Shot 2014-03-13 at 6.24.27 PM

This merely exemplifies the unprofessionalism of Scott, the owner of CCW. Here is his email:

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About Daniel Gallant

Daniel is a social worker (MSW,RSW) and is a current student of law, who is also an emerging writer and has been published internationally in literary journals. Poetry is his primary creative processing tool, and also has published creative non-fiction (auto-biographic). He has a B.A. in First Nations Studies. I am a consultant for media, scholars, and government bodies about violent right wing extremism in Canada and a trained counsellor; Daniel offers services to individuals seeking to leave violent extremist lifestyles, and facilitates public speaking on matters of resiliency. Daniel presents Scholars from the Underground Blog in order to promote transformation and to contribute to create safe spaces in society for true cultural transformation. Canada has to move from a racist nation to an inclusionary society. We are blessed to live in a space and time where we can now talk openly about these social issues. Daniel welcomes you to is Blogosphere.

52 responses to “Cleveland, Nothing but Problems: Customer critique of warranty, manufacture quality and service of Cleveland CycleWerks (CCW), Tha Heist”

  1. jess says :

    What a bloody nightmare. I actually read the whole thing, and each paragraph was more insane than the last. Let em have it Dan.

    • Bob says :

      This guy is full of shit! I’ve owned a Heist for over a year now and NEVER had a single problem with it. I’ve rode over 5.000 miles on m Heist and every one of them have been a blast!! Go to CCW tha Riders on Facebook and see what thousands of people from all over the world say about this guy.

      • Daniel Gallant says :

        Ohhhh Bob,

        So you want people to go the Tha Riders Facebook group to see what people I have never met think about me?

        …what is this high school?

        I am glad to hear you had a good experience with your bike. Its a gorgeous looking little bike. Unfortunately the issues I have had are similar to many who have been kicked out of the very Facebook group you are talking about for posting about issues of faulty parts, wiring and metal the sheers off due to it’s strength and structural integrity.

        I highly doubt thousands of people on this Facebook site have any valid information for anyone. There is a reason this experience and documentation was posted. I am in contact with several others who have had similar experiences. I hope nobody gets hurt before CCW either resolves these manufacturing issues or someone dies.


      • A concerned rider says :

        Those who have raised concerns have been booted from the FB page, they purposefully suppress valid safety concerns

  2. says :

    Daniel, you have never contacted Cleveland CycleWerks. We can’t respond to any issue if you have not made us aware of an issue. We found out today about your experience after you sent us a message on Facebook (03-03-2014), with a link to this webpage online. It is 1:30 AM here in Cleveland and I am just finishing up my work for the day and sending you this response.

    Visionary (our Canadian distributor), gave you a full refund. Visionary did also apologize several times for the mishandling of your warranty work. They are not bad people and made things right, you are 100% whole. We will also use this as a learning experience to grow and avoid issues like this in the future through better communication with our distributors.

    Cleveland CycleWerks, is now aware of the situation (03-03-2014) and we apologize. We are sorry for the issue you had with our product. Again this is an area for growth. Please understand that we all make mistakes, and I do not think anyone intentionally dropped the ball, your care was handled poorly, apologies all the way around.

    I only want to mention this so you understand that you have contacting independent companies and wrongly attributing their actions to my company. The FB group we also have nothing to do with. You prodded my independent distributor in Australia, and as a business owner he sees you were made whole and are still looking for a pound of flesh, to what end?
    You should have emailed or called Cleveland CycleWerks and we would have tried to get this resolved to your satisfaction.

    Statements like the one from you below are false as you have never contacted my company and we have never had any communication with you until this message was sent (03-04-2014). “I welcome all comments and threats so I can show how this new emerging company, which I have had nothing but problems with, will attempt to bully me for speaking about my actual experience.” Daniel Gallant.

    So, the question is what are you looking for? You have received what you wanted from Visionary (a refund). If your only intent is to be spiteful then have at it, you now have your platform. So the question is what more can we do for you?

    Thank you for the time, sorry for your issue.
    Scott Colosimo

    • Daniel Gallant says :

      Dear Scott,

      I am glad to hear from you. You are a keen business man and I applaud you for stepping forward. I was so impressed with CCW’s product in the beginning. I was ecstatic from all the hype and advertising CCW did. Then I was bothered when the product was not up to standard, warranty was not properly fulfilled, and the service was beyond poor.

      I appreciate your position but as you indicated this is allegedly the first time you heard of this scenario; that is reflected in your answer. You are grossly misinformed, as reflected in many of your comments. So let me help you gain a proper bearing in this matter.

      I actually did contact CCW directly through the website last summer and was ignored, or at minimum did not receive a reply from CCW. I did discuss matter with someone from the distributor in USA who then had to convince and order Visionary to give a refund, but the refund actually came directly from the dealer.

      There is a whole lot more to this case than I presented. The amount of energy and time it took me to get what I was entitled to is far beyond unfair. I exhausted hours upon hours of advocating and pushing to even get a response from CCW chain.

      I can appreciate that CCW is new. I loved the bike. It was perfect for me. I am disheartened by the whole ordeal. I can assure you people in both BC and Alberta Canada have been drawn to my case. I am a public figure and motorcycle enthusiast and do belong to a couple of bike clubs. People have approached me as a result of my blog already, both in messages and on the street. It has been only days since I posted this formally.

      My intent is to give an honest assessment as there is an obvious rhetoric campaign online in regards to the promotion. It has gone beyond promoting the product. I was on social media throughout this process. Your company groups went as far as to ban and delete me from social media when I expressed any degree of frustration; I was also met with comments that were demeaning from social media moderators, as well as Visionary and Summit Powertools. This sort of customer service is a violation of the trusting relationship we as consumers have with companies, such as CCW. There is no doubt, as my documentation will prove, that I had to go far beyond in order to get what I should have been offered.

      If CCW was so proactive and consumer oriented then I would not have had to exhaust nearly 100 hours of my time to fight for a refund. It was not until I caught CCW in a pinch. The distributor breeched Canadian regulations and that was the point at which I was finally offered a refund.

      So, Scott, to put it boldly…if you have something to offer to make this situation right then I am open to hearing your offer. I doubt that you will step into this and make it right. I still love the aesthetic of this machine. If the quality was improved and that was a proven fact I would gladly disseminate the message through my widespread readership that your product is solid. It is your choice to stand up and take the accountability and make this right by proving your product is what you claim it to be. I challenge you to this. I am open to building a consumer bridge with you; if your product, warranty, and service is improved.

      I will say boldly to you in response to your above message that you do not even know the half of this story. I have witnesses that were present with the distributor staff and their attitudes and lack of quality in customer relations. I assure you that it will take more than a few strategical defensive comments from you and your attempt to dismissively pass me off as a disgruntled customer. I do not allow abuses to happen in my life on the street, politically, or through consumerist avenues.

      The ball is in your court brother. Seriously. What’s it gonna be?

      I look forward to hearing from you in the near future.


      Daniel Gallant

    • Kayliegh says :

      My Dealer (Las Vegas NV) will no longer answering his phone and the person we deal with at Pitmotors is giving us the run around. He promised, in writing, a refund 3 months ago and still hasn’t delivered. We call 2-3 times a week and he MAYBE, MAYBE calls us back once a week, only to tell us that he doesn’t have the money.

      So, Scott… since you are the owner, and the people that we are dealing with currently feel like disrespecting us as Cleveland Cyclewerk owners. I encourage you to get in contact with me. You can call Brett M. at PitMotors and get all the information, including contact information; you would need about our situation. I hope that the professionalism you have shown here will continue on and I look forward to hearing from you shortly.


      • Daniel Gallant says :


        I am sorry to hear about your scenario. Where are you located?

        Also as indicated in my story Brett confirmed I would get refund then deferred me to Distributor then they made the dealer return my money. It took a couple weeks to get the cash.

        I would advise to get as much in writing as possible and start writing notes about every conversation you have with them. That will help you.

        Also there is another advisement. I looked at motor vehicle safety legislation and held them accountable to those statutes. That was also helpful.


  3. T-Wig says :

    While at PIT motors, The actual “CCW headquarters (according to PIT), I witnessed MANY odd things.
    I was standing with Thomas Weaver and Brett The VP of CCW in the headquarters. Brett the VP kicked a Heist with his funny pointy gal boots and stated “These are just Chinese pieces of shit” and “(laughing) Scott Colosimo is nothing but a vacuum cleaner designer, he is NOT a bike builder”. Basically, no one at PIT motors even consider or talk of Scott Colosimo as the “boss” of CCW.
    As far as PIT motors go, they are a small 4-5 man operation in a NJ that sell mopeds. It’s a shady operation in my opinion.
    Scott has written me personally as well with the same bs story and vague threats. He seems to make the customer feel as if they “abused” the bike or just must have a lemon. I have seen MANY of his letters to others as well yeilding the same content and threats.
    People at CCW and PIT were All apologies all the time, yet fixed nothing properly or on time. EVERY” fix “was on my dime and time.
    My hell with CCW/PIT/WeaverRides lasted almost a year. I work with a TON of companies in my business and I can honestly say that I have never been so disappointed with a product, offended by the owner , VP and staff, or can even believe this death trap/pile of shite is still legally sold in the US or CAN.
    I still find it interesting that CCW consumers get deleted from CCW’s forums if they give honest negative feedback and then soon that is followed by a lawyer letter.
    I feel if CCW put as much time into making a quality product as they do threatening customers, hiding bad reviews and spewing bs, they MAY have a lasting product. But now after reading Scott’s reply to this matter I see nothing has changed. I’m pretty sure THIS is why Brett VP told me that has asked Scott to stop representing the company online and getting personal with customers. In Brett’s own words “social media can break us”.
    It’s all pathetic, horrible, shady business tactics to sell a shite product.
    While I was having issues with my CCW bike I was in touch with Scott Colosimo directly via email. He accused me of “abusing” the bike (which was not the case at all). Not once did he respond via phone after numerous requests by me to speak offline. In one of his mails he ACTUALLY claims “to be a dick”. Really, who does that? Enough said.

    • Daniel Gallant says :

      Thanks for this message. Brett at PIT Motors was who got me my refund. I would love to see Scott hold his own in my case.

      I would gladly give hime a fair shake and review another one of his bikes, but I doubt they will accept such an offer.

  4. says :

    Daniel, clearly your experience is not acceptable with your bike, dealer or distributor in Canada and you can put the full burden on CCW as you have. Certainly we place no blame on you for the situation, we are sorry that you were angered enough to take it to this level.

    We have grown faster then anticipated. We have made mistakes with the growth and freely admit it. We learn from these mistakes and evaluate how to move forward to improve the business, the products and our customer’s experience.

    You were made whole and have an agreement in place with Visionary. You received exactly what was requested.

    Regarding your request: Many people have contacted me in the last 2 days stating that you are sending negative and unsolicited messages to them. Others have contacted us stating that you are trying to stoke negative comments that may not be there. You are attacking my company, while falsely claiming that you are “putting the ball in our court”. This situation is toxic and not how you have presented it. I am removing myself from dialogue.


    • T-Wig says :

      Typical coward and liar ccw style. Suuuure, Make the customer look like the bad guy. Horrible and shady business tactics of CCW and PIT will sink this company soon.

      • Daniel Gallant says :

        I agree T-Wig…such a lack of professionalism which is indicative of quality of product, warranty, and service. It is clear to me that Scott is truly attempting to deflect and distract the whole point; the product is getting bad reviews by customers like you and I, and many others. Clearly, in my opinion, Scott is not up for a re-review of Tha Heist because he is afraid his product will fail in the public eye once again.

      • T-Wig says :

        It seems that Scott has me confused with another Unhappy customer (as I’m sure it must be confusing with SO many at this point) and has posted referencing my post. He is either VERY paranoid or not too concerned with acting like a professional, STILL making fun of those who bought HIS product and are now unhappy. I can see why he is the laughing stock of his own staff at PIT.
        Since he seems confused, I am thinking of posting my entire series of documented convo with Scott and PIT regarding my overlooked issues just to make sure there is NO confusion between my issues and his other many unhappy customers. I’m sure the pres of a company wouldn’t just misrepresent or misuse a customer’s name or likeness on a public forum especially his own. No one would be that stupid right?

  5. says :

    Daniel, you have a full refund. We fully admit mistakes were made on our part, and representatives up in Canada. We are all at a loss for what more we could do at this point.

    I can address your comments directly as there is no attempt to deflect, my comments are strictly in regards to why we have no interest in giving you another bike.

    You are actively contacting many people, unsolicited and asking them to post negative comments. You are also badgering distributors of my product. You are engaging in personal attacks on my character, and a person using the alias (T-Wig) is calling me a coward. Your actions are not in the interest of a fair relationship to move forward with, hence I can not “give it another shake”.

    We produce a quality product that we feel is a genuine bargain at the MSRP we sell it at. We have many positive professional reviews on our Heist. We have sold thousands and have thousands of happy customers. We could not continue to do so if all those customers were unhappy with the product that we produce. We will use this experience to improve the product, the customer service, and as an example of how to and how not to interact with customers online and otherwise. Clealy we have failed you as a customer and you are upset. Our apology once more.

    • T-Wig says :

      Scott. If you aren’t a coward, and you are an honest man, you would OF COURSE have no problem with someone posting all of your and Brett M dialogue with your customers right? So are you giving permission? Because as I read, you make it sound like these FACTS are not true. YOU sir, are the only ruining your name. Stop blaming your customers for speaking out about horrible and TRUE experiences with your company. There a PRIVATE forums with hundreds of CCW “customers” that have all shared and compared notes, threats and mails via CCW, YOU personally and VP. Get real buddy. You should be kissing ass to those that were hurt or disappointed by your “product”. Go back to designing Vacuums as you seem to know much about sucking.

    • T-Wig says :

      And just curious so feel free to answer…..
      1. WHY Did I witness the current VP of CCW kick a Heist (with his funny little pointy gal boots) and state “these are Chinese peices of shit”?
      2. Why does the staff at PIT laugh and say you (Scott) have no say at CCW and you are nothing but a “vacuum cleaner designer”?? Aren’t YOU the pres? And you let your staff bring in customers only to bad mouth the actual product and YOU???
      3. Where is my FULL refund? I have twice as many issues with my stock CCW than this poster Mr Gallant! I was told “you went over milage of the waranty” yet was given ZERO waranty or owners manual when purchasing a new bike from my dealer. So you put a milage cap on you waranty? Funny, ALL other companies have unlimited milage TWO year waranty. Yours is “ONE year with a milage cap” correct?
      4. You were WELL aware of the cush drives failing and fork stiction yet NEVER called for a recall correct? Why no recall since this is a SEVER safe issue?
      5. You accuse riders of “abusing the bike” when they have issues. When you found there was no “abuse” you left them hanging and stated “we are a new company”. Well just as it is understandable that a new company has some start up issues, you also should realize that you arent reinventing the wheel and as a MOTOR VEHICLE company, you must also abide by codes and laws that every other successful company follows, OR has a recall. Are you broke or just not sensitive to your customers well being?

      Scott, no one is trying to “ruin your name”! YOU do that yourself with the help of PIT staff who OBVIOUSLY dislike you and think you’re a joke. These are pretty simple questions that I have a feeling you will avoid as you usually do. Listen man, Stop pulling the “character card” and sob stories. The vague legal threats, lawer letters and contracted “hush orders” you make to unhappy customers is not acceptable and extremely unprofessional. I can also assure you that EVERYTHING from ever unhappy customer has been well documented. You either follow the rules or get out of the biz. Stop the threats, stop the excuses, be a man, honor your product. simple.

    • Daniel Gallant says :


      You are making accusations that I am doing things I am not. That is very interesting…

      Did you not say you were leaving the conversation in a previous comment? Alls I did was post a review and shared my link. I can appreciate that you do not like that, I am ok with you not liking that.

      I hope you do well in your future business.


  6. Joe says :

    Thousands of happy customers???? Hahahahaha!! Even the bike that was reviewed online broke down in the middle of the recording!!

  7. Dustin Demoss says :

    “Quality product” (these bikes are chinese built pieces of shit) ” We fully admit mistakes were made on our part” (we blame PDA, the dealers, anyone but the manufacturers) “We produce a quality product” (the chinese produce it, let’s not make even bigger liars of ourselves, scotty.) ” We are sorry for the issue you had with our product. Again this is an area for growth.” (we look forward to selling upgrades for a nice profit as a solution to our inferior product, while voiding your warranty for modification) “you have never contacted Cleveland CycleWerks. We can’t respond to any issue if you have not made us aware of an issue.” (we routinely ignore these issues,reiterating our policy of blaming the dealer network PDA for substandard material, workmanship, and design) “I only want to mention this so you understand that you have contacting independent companies and wrongly attributing their actions to my company. The FB group we also have nothing to do with. You prodded my independent distributor in Australia, and as a business owner he sees you were made whole and are still looking for a pound of flesh, to what end?” (bike says CCW all over it, scotty, how is it that you are apologetic, yet unaccountable as the owner of the company when ALL THESE FAULTS come from a brand new bike?? You do not get it both ways) NOW. While I initially found it commendable that scotty comes here and prostrates himself, falling on his sword gloriously for the good of the company, I have to call BRAVO SIERRA. There is an alarming rate of very common failures in these bikes, and it goes from the first bikes to new bikes like Mr. Gallant! From fork seals failing and dropping a rider at 50 MPH (would me like to show an example via screen shots from “ta group, or drop a dozen names, scotty?) to electrical issues leaving riders without power at night on a highway (more screen shots? We have them. lots and lots and lots of em directly from “ta group”) to both fenders coming off at highway speed (yep. you guessed it. More screen shots. Guess from where. ) speedometers failing within 100KM (the early bikes did not even register MPH, CLEARLY A quality product branded as built in Cleveland) And Cush Drive bushing disintegrating at road speeds, tossing a rider (Yep. Even more screen shots.) But let’s not take screen shits or second-hand word for it. LET’S TALK ABOUT MY CUSH BUSHINGS. Mine failed in under 1000KM. I took a nice pile of video documenting my electrical problems, My fender weld failures, My junk chain. my Failed Cush Bushings..And Scotty knows me quite well. He has to. I owned the Weaver marine bike built after Gardo (his biggest cheerleader. Bought a heist AND a misfit. Sold both and jumped ship as fast as he could, along with his primary mechanical guy..) #221. And I could not in good conscience, so I gave the pile of Merde to a family member, where right afterward the frame BROKE. So you feel free to come here and play ignorant (Scotty doesn’t know!) Or try to defend your bullshit brand.. But don;t you dare tell any of these people that you are trying to do the right thing, that you care about their safety, or that you put out a quality product that has gotten better. Because the problems that existed 4 years ago are still commonplace. All you are in this for is a buck. Oh.. if any of you want to see the videos, feel free to email me. Because Unlike scotty, I believe in letting the truth be known.

    • Steve says :

      Show the screenshots. Pics, or it didn’t happen. Also, learn to use paragraphs before your next rant, it will be easier to read.

  8. Jake says :

    Interesting read for sure. I’m a Heist owner, currently on my second one. My first one was totaled in an accident when a pickup truck cut me off. That was sadly 2 months after I initially purchased it. I can’t say my experiences echo yours though, Daniel.

    I managed to rack up 5,500 miles (8,850 km) on my first one (2013 model) in the two months I had it. You really couldn’t keep me off of it; I rode rain or shine, hot or cold. The 87 mpg I was getting had a lot to do with that. Now, I did have some issues with my first one – nuts, bolts, and screws rattling out (my left mirror turned into a weathervane at one point on a highway because of that), speedometer and odometer calibration and construction issues – but those were issues resolved with some Loctite and nylock nuts, and the warranty. I knew about these things though before I bought the bike, as I did a lot of research beforehand. A person can legitimately complain about these things for sure, but I look at these things as trivial. I live in the US and my bike cost me $3,300 new, and for that price, all I was really expecting out of it was reliability to get me from point A to point B, ease of maintenance, ease of modifying, and great fuel efficiency. It did all of those things and never left me stranded. Even after the accident in which it was declared totaled (frame was twisted and the entire front end demolished), it still fired up to my disbelief. Dealing with the insurance company after the accident was my worst experience by far in owning the bike.

    The settlement from the accident bought me my second bike. This one has been much the same as the last one, echoing the issues with stuff that I missed with Loctite rattling lose and repeated speedometer/odometer issues. I’ve had this one for 3 months now and only about 2,500 miles on it now. The low mileage in comparison to my last one is due in part to the snow/ice this winter, and about a month of downtime while I had some modifications being done to it at Weaver’s. That aside, she’s done well this winter when I’ve had her out. Started up in -4F(-20C) one morning after work and, albeit being a little hard to start and running lean for that commute, has been pretty solid. It did leave me sitting once, but that was due to an issue with the suicide clutch cable end (one of the mods I had done). Fixed that with a $6 cable knarp though, and haven’t had any issues since. I’m looking forward to the warmer Spring and Summer days ahead, and I’m planning a trip to SC (from PA) with it in the next few months.

    Obviously, your bike didn’t do as well as mine have. In my honest opinion, I think yours was a lemon, or the dealer did a poor job on the final assembly (or both). The dealer I have (Henry Motor Cars) has been great and fixed even things not covered by the warranty (replaced lights, rubber grommets, nuts/bolts/screws). Some dealers are better than others. I know there have been issues though with other Heists in the past, as Google will show, including a cush drive failure, but I’ve seen a lot of good reviews, too. I one owner in NJ that rode his to Daytona and back – twice. I think he put something like 35,000 miles on it, maybe more, before he sold it. It may be a 229cc engine, but unless it’s internally balanced and blueprinted, it’s going to have vibration regardless of size. And being a hardtail, things are going to rattle loose unless you thread lock everything. That’s just the nature of the beast. One other thing you have to consider is that the frame of tha Heist is a springier steel than what you’ll find on a lot of the older converted hardtail bobbers. That’ll make things move and loosen easier, but prevents the frame from cracking (an issue you’ll find on those same older hardtails). It’s a tradeoff that really can’t be avoided, but can be compensated for.

    Anyway, I hope you’ve found something better since your experience. No bike is perfect for everyone. tha Heist is no exception. For me, it’s everything I could realistically ask for for $3,300. Fun, reliable, relatively inexpensive, easy to maintain, and looks great. I wouldn’t trade it for another bike at this point in my life. I think the saying “your mileage may vary” solidly applies to these bikes.

    Happy riding,
    – Jake

  9. Kaz says :

    I own a Misfit, and I had to go through a lot of loopholes and running around (because of California state laws) just to get my hands on one. And you know what? I knew what it was that I was getting my hands on. Why, pray tell, did you expect Rolls Royce quality when you paid a Kia price for the Heist?
    I like my Misfit, and I understand what it is. It’s a Chinese origin bike that is the absolute least expensive way to get on the road that isn’t a damn scooter. I also poured thousands of US dollars into customizing mine and I’ve had a few quality problems like you. I fixed them. Those that I couldn’t or chose not to fix, I contacted my dealer in a MUCH MORE civil tone than you did. Are you truly surprised that your threatening tone put your dealer on the defensive? You state in this thread that you are diplomatic. I don’t think that words means what you think it means. Diplomatic means “skilled in dealing with sensitive matters or people.” From the evidence in your emails, you are neither. You threatened just about every person you’ve talked to, and they understandably resisted this.
    I’m sure you’re a good person, because most people are. I’m merely suggesting that 1) You try a less threatening tone in your correspondences (being nice tends to pays off), and 2) You do research on a new vehicle before you buy it and know what you’re getting into. If you HAD you would have seen that the bike is of Chinese manufacturing origin, that it has had some minor and cosmetic quality issues, and that this is a new, small company that is still bootstrapping their way.
    I’ve never talked to the Cleveland crew, but they also seem like good people. I’m sorry you had a bad experience with their product, because that hurts our whole community. And while we can’t change the past, the future is yours to write.

    • Daniel Gallant says :

      straight away to your points:
      1) Threatening? nope!…demanding? YES!
      I demanded that I receive a full refund or I would sue. I got my refund. They were forced to make good. No threats being made.

      2)I did tons of research on the bike and found no bad reviews, because the bike was so new. I bought it. Soon after I ran into a wealth of bike issues so I then turned to social media and found a secret Facebook group. That group was filled with people who were banned from CCW social media pages for posting questions about the failing products they bought from CCW

      3) Chinese motors are great! It is the bolts made from recycled metals and the electronic components that are poor quality and consistently fail.

      4) I see that you self identify as CCW community…that is to bad. I believe you deserve better in life than to attach your self-concept to a product of any sort, let alone a bike that is known to be flawed in production quality due to poor corporate quality control.

  10. Jake Kinard says :

    Interesting that my first comment was never approved. If you really are a proponent of truth, you wouldn’t censor the posts that come in on here.

    Nonetheless, I have over 15,000 miles between two of these bikes accumulated over 12 months, and have been to NY and South Carolina with my current one. The first one was totalled in an accident involving driver who cut me off. Aside from a pinched wire, every problem I’ve had with the bikes have been my fault, and usually the result of not using thread locker. The issues you experienced have been addressed with the newer bikes. I don’t really know what to tell ya. You’re welcome to check out my WordPress blog if you need proof. I enjoy my bike but I know it’s not for everyone.

    • Daniel Gallant says :

      Good for you…but that does not speak to the issues that I have had that are similar to many other people’s experiences.

      Sounds like you took my article personally, I find that super interesting.


  11. steve powers says :

    Thank you for saving me $4500.00 Was gonna go to Langley,,,Valley motor sports in BC. Thx for saving mr the gas monet,,,,Cheap Chinese Crap is killing the Canadian consumer Steve

  12. Chewy86b says :

    I’m not a CCW owner, but jeez man what more do you want? It’s a $3500 motorcycle. That’s just about the cheapest 250 you can buy in North America. If you wanted a sure thing with a legendary reputation you should have ponied up for a Honda.

    You rightly tracked all your issues and advocated for yourself to get them fixed, and ultimately you were offered an extended warranty and then a full refund in good faith. Neither CCW nor the distributor owed you an extension or refund, or anything else other than to correct issues covered by warranty. You of course have all rights to publish your opinions and your experience, but come on its time to move on.

    This thread is very illuminating – I would not buy from your dealer, but based on the responses and actions of the distributor and CCW I would happily do business with them. Perhaps I will.

    To get that kind of response publicly from the owner of a company is something you’ll never get from any other motorcycle company, I imagine.

    I’m coming away from this illuminated as to potential issues with the bike, but impressed by the responsiveness of the Canadian distributor and the company’s owner. I may look to test drive one next week.

    • Daniel Gallant says :


      I can understand your perspective and maintaining a string of hope for these bikes with beautiful aesthetic. There are many more patterned problems more troublesome than I experienced.

      So you are clear about my article, the Distributor blamed the dealer even after they messed up the bike mechanically; and the dealer blamed the distributor and manufacturer.

      On my score card that is POOR warranty service and very unprofessional.

      • Chewy86b says :

        On anyone’s scorecard, I’m sure. No dealer likes to give refunds, I’m also sure.

        If that dealer was selling a Honda, you can be damn sure he would have been more diligent during the PDI. Perhaps the dealer took you and the bike for granted. I imagine CCW will have their own issues there, and with the distributor. I’d like to see more detailed personal experiences with these bikes, positive and negative.

        In any case it seems to me that your job is done here. Asking to test a other bike is a little much.

      • Daniel Gallant says :

        Actually Steve I did not solicit to test another bike. They asked what more can be done…The only logical answer to that is have them PROVE they made the changes to bikes, warranty and service.

        Your opinion is that, yours. My “job” as you put it is not defined by your input.

  13. skudgy says :

    Give it up mr. Gallant you are full crap cant believe all this shit. 10,000 miles on rough roads l only had cush bushing replaced did them myself. This is normal for a bike Easy job mate at a low cost of 60 bucks. Buy a freeken harley then you will get the run around pal you fuck a part on one of those the price will make your nose bleed Great bikes but expensive l own one l love my harley but tha hiest is different light robust pure fun people love it. Have you ever owned a motorbik before, scot is doing what most of us would never try pal setting up a company in these difficult times. Stop your bitching buy a bicycle and leave honest hard working people like scot alone, he brings work to his home town and offers a low cost honest old style motorcycle to the public, 60 year old Biker 40 of em riden mate cheers australia. Lol

    • Daniel Gallant says :


      Not only have you concealed your identity, your presentation of alleged facts are not backed up by any evidence. Moreover, you have made several assumptions about me that are absolutely nowhere in the vicinity of accurate.

      Sounds like you took my written review and evidence of personal experience as a personal attack that results you being compelled to post an attempt to publicly discredit and insult me, which in fact is quite a epically failed attempt at that.


  14. Kayliegh says :

    My Husband and I are having the same problems with two, not one, but two Cleveland Cyclewerk Bikes. I own a Heist, and he owns a Misfit, needless to say his in in worse shape than mine. We have owned these bikes for almost a year and have less the 200 miles on them. They constantly fall apart; I have been left on the side of the road waiting for help three times now. While mine still runs (barely), his is in non-working condition. We have found ourselves in contact with Brett from Pitmotors and have been talking to him about a refund for 3-4 months now…. Still no refund even though he has committed to one. There seems to be a new excuse every time we call or email him. we have thought about hiring a lawyer, just to get our money back so we stop paying interest on bikes we can’t use. I am so angry with the lack of professionalism in that company. I can honestly say that when people ask if either my husband and I want to go on a ride, we have to bow our heads in disappointment and say NO, because im too scared of my bike breaking while im on it and his isnt even in working condition.

  15. Dave Tunes says :

    I’m sorry to hear you got a lemon , I bought my 2013 Heist and only had minor issues with it that the dealer imediatly took care of . I now have 8000 miles on her and she is still running strong . Even new cars have bad dealers and sometimes you get a lemon . I personally went to Cleveland and Scott himself personally told me if I have any issues he would make sure they wer resolved . Before you ask No I’m not affiliated to CCW in any way I’m just a guy who likes to ride .

    • Daniel Gallant says :

      Glad to hear your bike works well for you. As you will see in the comments section there does seem to be many unhappy customers who experience many similar issues. Glad yours is well. Thanks for reading.

  16. Raphael says :

    Hi Dan, thank you for posting such an in depth account of your experience. I’m a new biker and looking at the Misfit or Heist as my first starter bike. Seems like you got a lemon, the second car I ever owned was also a lemon, so I can relate to some extent. Since I’m not (at this point) an owner of a CCW bike or know you personally, I gotta say that if I’m taking an objective look at your documented experiences and responses from Scott or the various distributors you dealt with, I’m still left thinking that you indeed got a lemon and that I should still consider a CCW bike as an option for me. It’s too bad you spent so much of your time dealing with ‘middle men’ throughout this process. But it is a lesson learnt, so thank you again for sharing.


    • Daniel Gallant says :


      First, as you indicated in your email you are not a CCW owner, thus it is hard to understand the relevance of your opinion.

      Second, if you read the other responses from unhappy consumers you will see that there may be a pattern of these issues, and that is strictly from my blog article and the comments therein. If we move to a broader network of unhappy consumers you would find many others unhappy with CCW, who have experienced similar issues and mush more. I am lucky that the recycled metal the bolts and other components are made of broke when they did as opposed to when on the road. That is likely the result of CCW buying cheap recycled metals.

      Third, CCW has not corrected the issues that many consumers have identified. Thus, if we look beyond subjective perspectives and looking at consumer patterns we see that CCW is systemically not responding to these complaints.

      I would suggest that you consider experiences of others not as ‘isolated’ incidents. Moreover, it is likely that you are even who you say you are. You are saying the exact phrases utilized by those who are likely to be CCW affiliates, employees etc. who are spamming this blog article…

      good luck with that.

  17. Otto says :

    I became interested in the CCW Tha Heist earlier this year when I accidentally came across it on the web while researching bikes. I sold all my Harley’s back in ’95 and hadn’t ridden since. I started riding in ’58, and have always been attracted to motorbikes, scooters and cycles.

    I started doing more research on the Heist and found a shop locally that was a dealer. I went over there to check them out, but they only had the Misfit on the floor. I was told to come back in a week as they were getting a Heist in at that time.

    I went back when they got the Heist in, and saw it being assembled. I was less than impressed with the workmanship that was being done. I found out from the shop owner that the guy doing the assembly didn’t even work for them. He was just doing this as a payment for something else he owed them for.

    I did get a chance to sit on the bike, and was pretty hot to get one, but I didn’t want some guy off the street assembling it so I sent CCW an email asking if it was possible to have the bike shipped directly to me, and I would do the assembly myself as I didn’t want to buy from that dealer. I’m somewhat of a perfectionist, both a curse and blessing, and I know I would do a better job than the guy at the shop.

    Well, I never heard a word from CCW. They didn’t even acknowledge receipt of my email. That didn’t make me feel too good, and I let the interest drop. Since then, I have read everything I could about the Heist on just about every internet site out there, including hundreds of pages of posts by Gardo, etc. on I started getting a feeling that the bike wasn’t all it was being touted as, and read about a lot of issues. I guess that, and the fact that CCW didn’t show any interest in me as a customer made me forget about the Heist until recently.

    Like you, the bike has a look that really hits my hot button, and the fact that it is light weight, and has a small engine, was icing on the cake. I wasn’t looking for a road bike as much as just something to scoot around town with at fairly slow speeds. I would probably still like to have one, and I think I could make it work for me as I am mechanically inclined. In fact, I’m in the finishing touches of a full nut and bolt, ground up car restoration project that has been going on for the last seven years. I will need a new project soon, and felt that I could deal with the Heist issues, but after reading about your, and others, issues, I don’t think I will be getting one. Too bad, as I really like the looks of the bike.

    Hopefully, CCW will get the issues worked out, and import a better quality product. If that happens, I may take another look see.

  18. skudgy says :

    Well well still unhappy mate go buy a fucking harley your full of it danial and your friends, scots trying to help your countrey by bringing work for your countrey men back to america. But you guy bring him down because of a few issues and fight amonst yourselves dont fight help the guy. Well once again yanks your fucking yourselves l have no problem with mine god bless america

    • Daniel Gallant says :

      This is such a ridiculous response.

      You talk alot of smack and the simple fact that you have taken my review article so personally reflects your absurdity and irrationality.

      Your analysis on domestic economic stimulation and job market sustainability is not only laughable but also rudimentary and riddled with small-town-redneck-hickville ignorance and idiocy.

      Be well and enjoy your ride. Better you than me. If you do not like this article then quit reading the thing.

      Only you have the power to control your own stupidity.

  19. Cam says :

    Hey guys sorry just wanted to pop in not to say who’s right or wrong in this matter but just wanted to say that I bought my CCW Heist from my friend who wanted a bigger bike. I have been riding vintage Triumphs and Vespa’s for quite some time now and they have all had their share of wiring problems, things falling off at times. I paid pretty much full price for my bike and like Daniel I love the look of my bike and it gets a lot of looks from bike enthusiast. I have modified my bike (Drag Pipes, Speedometer, Chain, Lights etc.)

    I understand you paid 4,500 for the bike which in the bike world that is cheap. My 1970 Bonnie cost 6,000 and I had more problems with the Lucas wiring non stop, it’s just the nature of the beast. I tend to know about how to work on bikes just by trial and error and F shit up. When I got my Heist I immediately took that stupid exhaust pipe off mainly cause it made my bike sound like a lawnmower. I added drag pipes and the bike is actually louder than a Harley, very scary. My bike is also been ramped up it now does about 90 miles/ hr.

    Granted yes this bike has been compared by Harley people as a Chinese Sewing Machine maybe so but I gutted the bike and it looks pretty tough now and no one makes fun of it anymore. So I guess what I am trying to say is, sounds like you got a bad dealer, and also sounds like you could have been helped out a bit better. Overall I do love the bike and it’s fun to ride.. I have not had any real problems with the bike other than the stupid battery loosing charge, but that comes with a bobber in the “cold” they are impossible to start and will drain the battery if you don’t keep it on a tender. Now the fender “hem” I hated my fenders and cut those boys right off, if this is going to be a bobber it doesn’t need silly fenders sticking out that’s just my pref. I have no idea where I am going with this thread but just wanted to say, feel your pain but at the same time meh? Maybe it’s time to learn how to work on bikes, especially custom bobbers. I tell my friends if your not willing to work on it, you might as well spend the extra cash and by a BMW bike they run like a tank.

    Anyways good luck with your next bike, and stop blogging and get out there and ride… Life is to short

    No need to comment I was just talking off the top of my head when I saw the thread.



    • Daniel Gallant says :


      I am glad you love your bike that sound unbelievably fast for what it is hahaha…

      I am glad you took the time to read and decidedly write your rant from the “top of [your] head”.

      As for your suggesting for me to stop blogging and to start riding….well I can tell you here in Canada we have seasons that prevent blogging…so aside from my expensive endeavours, aka academics, I have lots of time in the year to do non riding activities like blogging because it is two feet high of snow outside.

      …I must add I do like your cheeky and smart assed, although not entirely well thought out, comments.

  20. michael says :

    Daniel Gallant

    I did try hard to read this but it just got to the point where it was useless. I do think you Daniel will have lots of problems in life. That fact is eay to see. Good luck and be careful because some folks would just walk right up to you punch you in the face and some just might be female.

  21. Brendan J says :

    Very good read, and I sympathize with you, I do. All in all you shouldn’t have that many problems with a unit, especially a road worthy unit but a Lemon is a lemon and I’ve dealt with my fair share.

    I work for a Canadian company that sells Chinese and Korean (GiO, Tao Tao, ODES, Kymco, ect) and have access to the CCW units and might end up buying one for personal use, since I deal with the Chinese stuff I expect failures – when you sell this stuff you have to take the good with the bad.

    Still thank you for the insight Daniel! (The “come at me bro” made me laugh)

    This snow can leave anytime now.. I want my bike!

  22. David says :

    It’s truly amazing the crap Mr. Gallant reads (he’s obviously not “taking” it) by these “motorcycle experts”.
    Scott Colostimy bag (I forget how to spell it) replies just TO reply. It’s like, “I’d better at least reply otherwise I’ll really look dishonest.” He slipped up BAD with his: “We produce a quality product” line. He imports them. They arrive partially disassembled and in a crate. “Dealers” assemble them. These “dealers” are most likely idiots to begin with. They’re not motorcycle dealers. They’re small businesses trying to supplement their income by making a few bucks selling this Chinese crap.
    “Chewy86b” sounds like a CycleWerks press release.
    “skudgy” sounds like…well, “skudgy”! With his child-like scrawls utilizing caveman grammatical and spelling skills, has zero credibility. If I were Scott Colostimy, I’d tell Skudgy: “Shut UP, man! You’re not helping me here!”

    In closing, you get what you pay for.
    If anyone had an idea what a GOOD reliable bike would consist of, they’d buy a 30+ year old Yamaha SR500. 3 years ago, I spent $1,300 for a 1979 SR500 and it came with a 1976 TT500! The SR has a Hi-Per-Kinetics Stage Two 650 stroker engine which allows the bike to beat just about ANY other bike in straight line acceleration and through the curves and it’s 36 years old! )Of course the engine is only 33 years old.
    Anyone wanna see it? Get me at

  23. Shaye says :

    I’m not sure why Scott keeps bringing up the “full refund” as though financial reimbursement somehow negates the experience? If you don’t want to see negative reviews improve your quality control, simple. Hitting up blogs & forums complaining that people actually expect a brand new bike, “cheap” or otherwise, to not disintegrate beneath them is not the way to grow a business. Yes you will have teething problems, this is not an excuse to be unprofessional. Just as the price point is not an excuse for the product to be riddled with factory faults. No one should realistically expect it to go like a Honda/Triumph/Harley but is it really so unreasonable to expect it to, you know…GO!?

    • Yamaha SR650 says :

      How can they have “teething problems”? All these jokers do is import the crated bikes, put the front wheel and handlebars on and sell them to the unsuspecting. They don’t “produce” them. There is about 200 other Chinese M/C factories pouring junk like this out.

  24. Kayliegh says :

    I have been in a lawsuit with this company for over 3 years now and they refuse to pay what they owe me. I am a small girl who wanted a bike that sat close to the ground and would be a great learning bike for someone my size. Instead I got a POS that fell apart before the 150 mile mark and left me stranded on the road multiple times for hours. My husband also purchased one of these bikes the same time I did and his swift lever fell off mid-ride, the clutch cable broke, the battery melted, and the overall cheap wiring caused major electrical issues. All of this happening beforw the bike was even a year old!!!! These are just some of the examples we have that lead us to a lemon Lawsuit with Cleveland Cyclewerks

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